Claims Centre

What shall I do in the event of a claim?

Should you be unfortunate enough to suffer a loss we want to help you to make a claim as quickly and efficiently as we can. In the first instance, please contact your local broker during office opening hours.

Failing that, you can always contact the TEn Insurance Network, where of course we will help. Please fill out the following contact form making sure to include the name of your broker and relevant/appropriate details of your claim including any references or policy numbers, and one of the team will contact you to assist.

If you have purchased Lorega Loss Assistance or Prism Network Disaster Recovery, then you will need to contact your broker in the first instance.

In some cases (such as Private Motor or Household insurance) once your broker has been informed, you may need to speak to the insurer directly.